EVALUATION OF THE IMPACT OF DIGITAL-BASED PUBLIC SERVICES SEDINA KELAR "SAKLAR" IN TEGAL CITY 2018-2022

This study examines the evaluation of the impact of digital-based public services in Tegal City. The main focus of this research how to evaluate the impact of digital-based public services, a case study of the Sedina Kelar (SAKLAR) in Tegal City in 2018-2022 and how the implementation of SAKLAR services in Tegal City. This study uses a mixed method, namely a qualitative and quantitative approach. The qualitative method is carried out through interviews and direct observation with secondary data that supports the research. While the quantitative method is used to see the community's assessment of the effectiveness of SAKLAR which has been running in Tegal City. The results of this study indicate that the success of the implementation of SAKLAR in Tegal City has made SAKLAR obtain the application of technological innovation in the field of public services by the Ministry of Research and Technology/BRIN in collaboration with the Province of Central Java. The study also shows the impact of public service evaluation through the SERVQUAL method with 5 assessment indicators, namely tangible, reliability, responsiveness, assurance, and empathy. Based on the explanation from the analysis that occurred in the digital-based public service SAKLAR in Tegal City, the ease of providing services using a technological approach has an impact on the community. The acceleration of public service licensing, especially licensing, affects the increase in the regional economy and investment value, so that business actors find it easy to expand their businesses and increase economic welfare.