Evaluating Banking Performance According to the European Model of Institutional Excellence: Case Study at United Bank for Investment and Finance

The aim of the research is to identify the impact of the dimensions of the European Excellence Model in evaluating the performance of the bank of the research sample, as well as to interpret which dimensions are more important to the banks of the research sample. Based on the dimensions of this model, the United Bank for Investment and Finance has chosen a research community, and has met with officials of the United Bank for Investment and Finance at various administrative levels to measure the practices of excellence management in the European model, and the analytical approach has been the case study and the construction of the checklist as a tool to collect information. The research has reached the most important results. There is a discrepancy between the results of the dimensions of the European Excellence Model as it indicated after the provision of service and customer satisfaction of low value as well as after leadership either after work systems and performance. The financial came with a very high result.