Implementation of Good Governance in Public Services

Public service is helping others in specific ways that require sensitivity and interpersonal relationships to create satisfaction and success. Each service produces a product in the form of goods and services (Ministry of Home Affairs of the Republic of Indonesia, 2004). While the primary reference in the implementation of public services (Law Number 25 of 2009 concerning Public Services), it is explained that public services are activities or series of activities in the framework of fulfilling service needs by statutory regulations for every citizen and resident of goods, services, and administrative services provided by public service providers. The poor public service in Indonesia is no longer a secret. Among the state apparatus, there is still the impression that it is making service difficult, so the term has emerged that if it can be made complex, why should it be made more accessible; if it can be slowed down, why it should be accelerated; state affairs cannot be completed by us alone, and so on. Patterns of thought and ways of attitude like that are certainly not in line. Public service is a primary function of government because historically, government existed and was held to meet the interests and needs of the community or its members. The state's implementation of public services is an effort to fulfill the basic needs and civil rights of every citizen for goods, services and administrative services provided by public service providers. The 1945 Constitution mandates the state to fulfill every citizen's basic needs for their welfare so that the effectiveness of a government system is primarily determined by the merits of public service delivery. Factors that influence the not running of public services properly, namely: Bureaucratic, structural problems related to budgeting for public services. The problem that affects the quality of public services is the presence of cultural constraints within the bureaucracy. Besides that, there are also factors from the behavior of officials that do not reflect serving behavior and instead tend to show the behavior of wanting to be served. The current condition of the Indonesian bureaucracy is no longer by the new organizational demands. In Indonesia, the bureaucracy in the lowest department or government prioritizes input and process, not results. Therefore, bureaucrats always pay attention to the fact that there should be no leftovers at the end of the financial year.