EMOTIONAL INTELLIGENCE AND ITS RELATIONSHIP TO JOB BURNOUT AMONG SOME ADMINISTRATIVE EMPLOYEES AT AL AL-BAYT UNIVERSITY

This study aimed at finding out the level of emotional intelligence among the administrative leaders at Al al-Bayt University, and the level of job burnout among their administrative staff, as well as identifying the relationship between emotional intelligence and job burnout among the members of the study sample. To achieve this goal, the Bar-On emotional intelligence scale was applied to a sample of administrative leaders, consisting of 16 deans and center managers, while the job burnout scale was applied to a sample of 184 administrative staff. The findings revealed a high level of emotional intelligence; a low level of job burnout; and a negative correlation between the dimensions of emotional intelligence and the dimensions of job burnout and the overall field of both scale. Finally, the study recommends that the senior administrative leaders (the president and vice-presidents) at Al al-Bayt University take into account the administrative leaders’ (deans and center managers) need for emotional intelligence when renewing their assignment or assigning someone else when his/her term ends; in order to keep the least degree of job burnout for their administrative staff.